Delivery & Returns
Order Confirmation
Upon placing your order with Mode Home Living, you'll immediately receive an email confirming your order. At this point, we will pre-authorise your card but will not charge it. We then verify with our supplier that your selected item is ready for shipment. Once availability is confirmed, we will process the payment, and your order will be on its way. Should there be any delays, such as an item being on backorder, we will promptly notify you, cancel the pre-authorisation, and discuss your options.
Order Delivery
After your order is confirmed and the item is in stock, we will charge your card and dispatch your order. We strive to deliver all items within 3-5 days, although delivery times can vary based on the specific product and availability. For detailed lead times, please check the product page or contact our customer support team at info@modehomeliving.com.
Damages
Please inspect your items upon delivery. If you discover any damage, we recommend refusing the delivery of the affected items. Should damage occur, reach out to us at info@modehomeliving.com immediately. Our team is committed to resolving any issues swiftly.
Returns & Refunds
At Mode Home Living, we hope you are delighted with your purchase. However, if you need to return an item, our 14-day return policy allows you to request a return within 14 days of receipt.
To initiate a return, simply contact us within this period at info@modehomeliving.com. Returned items must be in their original condition, including all labels, tags, and packaging. We will provide the necessary return address and shipping labels during the return process. Returns sent without prior notification will not be accepted. As the customer, you will be responsible for any shipping costs obliged to be paid during any returns and exchange process. Exchanges can be made if you so wish.
All orders that are in their original packaging are subject to a full refund if returned within 14 days of the original purchase. Items that have been unboxed and not in original packaging will be subject to a restocking fee, plus any shipping charges. Restocking fees are 30% of the total, however this will be confirmed once the item or items have been returned to the warehouse.
Once a return has been received we will notify you. If the return process is approved you will be refunded automatically on the original payment method within 10 business days.
Payment & Order Information
What payment methods are accepted?
Mode Home Living accepts all major debit and credit cards for your convenience. Additionally, if you choose to pay through PayPal, you may be eligible for finance options, such as the 'Pay in three instalments' plan, allowing for more flexible payment solutions.
What do I do if I haven't received a confirmation email after I've placed my order?
We apologise if you have not received a confirmation email. All orders placed on our website are followed by an automatic email confirming your purchase. If you haven't received this email, please first check your spam or junk folder. If the confirmation is still missing, don't hesitate to contact our team at info@modehomeliving.com, and we will gladly assist you.
How do I cancel an order?
If you need to cancel your order for any reason, please email us as soon as possible at info@modehomeliving.com. We will do our best to accommodate your request, but please note that if your order has already been processed, we may not be able to cancel it.
Delivery & Returns
What are expected delivery lead times?
We strive to deliver all our products within 3-5 days. However, delivery times can differ based on the specific products you order and their availability in stock. For precise information on delivery lead times, please check the product page or reach out to Mode Home Living's customer support team at info@modehomeliving.com.
Where do Mode Home Living ship to?
Based in Glasgow, we ship across the United Kingdom. If you are based in the Republic of Ireland, pleaser contact our customer service team at info@modehomeliving.com if you'd like to make an enquiry about placing an order, and we will look to accommodate.
Can I track my order?
Once your order has been dispatched, all customers will receive an email notification. This email will include a tracking link, allowing you to monitor the status of your order and track its progress from the manufacturer's warehouse directly to your address.
How do I return an item?
We accept returns and offer refunds on all of the items we sell. To find out more about our returns policy, please visit our returns page here.
What do I do if an order is damaged?
Should you encounter any issues, please reach out to the Mode Home Living team at info@modehomeliving.com. We are committed to addressing and resolving any problems with your order promptly.
Warranties
What warranty do I get with my products?
Every purchase from Mode Home Living comes with a manufacturer's warranty. As an authorised dealer for all the brands featured on our website, each product is backed by the manufacturer's warranty, offering you peace of mind with every purchase.