Call Mode Home Living on: 0333 050 8627

Frequently Asked Questions


Below are our frequently asked questions. Don't forget, you can contact us at if you can't find the answer to your question below.


Phone Lines

Our phone lines are also open Monday - Friday, 9am - 5pm, excluding Bank Holidays. One of our dedicated team members will be on hand to discuss any queries you might have. Call us on: 0333 050 8627


Live Chat

We also have our live chat function which you can find at the bottom right hand of the screen. Start the chat and one of our team members will get back to you as soon as they can. You can expect to receive a reply within an hour during our opening hours, or within 48 hours at the weekend.

Payment & Order Information

Mode Home Living accepts all major debit and credit cards for your convenience. Additionally, if you choose to pay through PayPal, you may be eligible for finance options, such as the 'Pay in three instalments' plan, allowing for more flexible payment solutions.

We apologise if you have not received a confirmation email. All orders placed on our website are followed by an automatic email confirming your purchase. If you haven't received this email, please first check your spam or junk folder. If the confirmation is still missing, don't hesitate to contact our team at, and we will gladly assist you.

If you need to cancel your order for any reason, please email us as soon as possible at We will do our best to accommodate your request, but please note that if your order has already been processed, we may not be able to cancel it.

Delivery & Returns

We strive to deliver all our products within 3-5 days. However, delivery times can differ based on the specific products you order and their availability in stock. For precise information on delivery lead times, please check the product page or reach out to Mode Home Living's customer support team at

Based in Glasgow, we ship across the United Kingdom. If you are based in the Republic of Ireland, pleaser contact our customer service team at if you'd like to make an enquiry about placing an order, and we will look to accommodate.

Once your order has been dispatched, all customers will receive an email notification. This email will include a tracking link, allowing you to monitor the status of your order and track its progress from the manufacturer's warehouse directly to your address.

We accept returns and offer refunds on all of the items we sell. To find out more about our returns policy, please visit our returns page here.

Should you encounter any issues, please reach out to the Mode Home Living team at We are committed to addressing and resolving any problems with your order promptly.


Every purchase from Mode Home Living comes with a manufacturer's warranty. As an authorised dealer for all the brands featured on our website, each product is backed by the manufacturer's warranty, offering you peace of mind with every purchase.